Refund policy
RETURN POLICY
Return Period You have 30 days from the date of delivery to return eligible items for a refund or exchange.
Eligible Items To be eligible for a return, items must be:
- Unused and in their original condition
- In original packaging with all tags and labels attached
- Accompanied by proof of purchase
Non-Returnable Items The following items cannot be returned:
- Digital products (e-books, downloadable files, digital templates)
- Items marked as final sale
- Personalized or custom-made products
Return Process To initiate a return, please contact us at
zmtransportation777@gmail.com with your order number and reason for return. We will provide you with return instructions and our return address.
Return Shipping Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service.
Return Address Returns should be sent to: Caviastraat 18, 1338AN, The Netherlands
Refunds Once we receive and inspect your returned item, we will process your refund within 5-10 business days. The refund will be issued to your original payment method.
Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at
zmtransportation777@gmail.com with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Questions If you have any questions about our return policy, please contact us at
zmtransportation777@gmail.com